FAQ

What is Cash Point?

Cash Point is a form of retail rebate reward program. It will allow online shoppers to earn certain portion of Cash Point every time they visit and make a purchase at our affiliated merchant's store through SmartSaver's website.

How does it work?

SmartSaver is paid a commission on every sale we bring to our partner websites as referral fee. From that referral fee, we take some of it to cover our running costs and return the remaining commission back to you in the form of Cash Point. Our mission is to allow our members to shop smart and save smart for every ringgit they spend online.

How do I make sure I get my Cash Point?

What does it mean by 10% Cash Point?

It means that for every RM10 you spent, you are able to receive 1 Cash Point:

  • Some sites excludes GST, taxes and shipping fee from the amount to calculate Cash Point
  • Some sites pay us a commission in foreign currencies, so there might be a slight difference in amount of Cash Point you may receive due to this.

When can I receive my Cash Point?

It takes up to 48 hours for our partner websites to let us know that a purchase has been made. As soon as we get updated, your Cash Point will be credited in your SmartSaver account and you will receive an email notification. To ensure you get the notification, please check with support@smartsaver.my

When you first receive your Cash Point in your account, it will be stated as "pending". It will be confirmed once our partner websites inform us that there will be no further issues with your purchase (no disputes / refunds / cancellations). In the case of holiday, hotel and flight bookings, it will take slightly longer until you have consumed your booking (no amendments / cancellations).

What can I do with my Cash Point?

You can use your Cash Point to make purchase at any of MyKad Smart Shopper's participating merchants' outlets through authentication of your registered MyKad. 1 Cash Point = RM1

I have made a purchase but my Cash Point is not appearing on my dashboard?

Cash Point will take up to 48 hours to be updated in your account. If you do not see your Cash Point within that time period, you may notify us via this link: Missing Cash Point

Why I can't refer a member?

For SmartSaver Cash Point program, we are currently using Malaysian identity card number as our log in ID. Therefore, we ONLY allow those who become MyKad Smart Shoppers' affiliates to refer members. (Each member that self-registered through MSS website will be assigned an affiliate automatically through MSS system as the referrer of the SmartSaver program)

Please visit the website of our affiliate marketing platform, Affiliate Junction, to know more details.

Is it necessary to login to Smartsaver before I purchase anything?

Yes, we will require you to be logged into your Smartsaver account because this is the only way we could track your transactions and reward you your Cash Point & Reward Point.

I had made multiple transactions but only a few were "detected"?

Please do not worry, fill up this form: Missing Cash Point? and we will investigate this issue with our partner websites. Please provide as much details as possible so that it would ease the inspection of your purchase.

If I cancel an order or transaction, would my Cash Point be affected?

Yes, our agreement with our partner websites is that they would not pay out for cancelled / refunded transactions. So in this case, we would have to void your Cash Point.

Can you track my Cash Point if I forget to click through from SmartSaver?

In order for SmartSaver to track your Cash Point, we will have to plant a tracking cookie in your internet browser to track your order and reward you with the right amount of Cash Point.

If you forget to click through from SmartSaver, we will not be able to track your order and no Cash Point will be given. So, you have to remember to always log in to SmartSaver website and let us redirect you to our merchants' stores.

How to log out of SmartSaver account?

To log out of your account, click on your "Name" next to "Contact us" button located in the navigation header at the top right corner. This will open a drop-down menu where you will see the log out button.

How to log out

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